Privacy Policy and Terms of Service

Privacy Policy

Last updated: 12/03/2026

Sam’s Custom Tech respects privacy and aims to handle personal information responsibly and transparently.

We may collect personal information such as name, phone number, email address, service address, booking details, device information, service notes, and payment or invoice information when enquiries are made, services are booked, or support is provided.

This information is collected to respond to enquiries, provide IT support services, manage bookings, prepare quotes and invoices, process payments, keep service records, and communicate about appointments, follow-up actions or recommendations.

Personal information may be collected through the website, online booking forms, phone calls, emails, text messages, onsite visits, remote support sessions, and during troubleshooting where reasonably necessary to provide the requested service.

Personal information may be disclosed to third-party providers where reasonably necessary to deliver services, including payment processors, invoicing systems, booking platforms, remote support tools, suppliers, warranty providers, and software or telecommunications providers.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure.

A person may request access to or correction of personal information we hold about them by contacting us using the details below.

Privacy enquiries or complaints can be sent to:

Sam’s Custom Tech
Email: admin@samscustomtech.com.au
Phone: 0438770034

We may update this Privacy Policy from time to time. The current version will be published on this website.

Terms of Service

Last updated: 12/03/2026

These Terms of Service apply when Sam’s Custom Tech provides services to a customer.

Services may include:

• Device setup

• Troubleshooting

• Diagnostics

• Software installation

• Networking assistance

• Printer and email setup

• Smart device support

• Any other related IT assistance

By booking a service, requesting support, approving a quote, or allowing work to commence, the customer agrees to these terms.

The customer confirms that they are the owner of the relevant device, account or service, or are otherwise authorised to request assistance and approve troubleshooting.

Quotes and estimates are based on the information available at the time. If the scope changes, hidden issues are discovered, or additional time, products or services are required, revised costs may apply.

Unless specifically agreed otherwise, the customer remains responsible for backing up important data before work begins. Troubleshooting, updates, resets, malware removal, sync changes, storage issues and account recovery can involve a risk of data loss, logout, reconfiguration or interruption.

Where possible, passwords and verification codes should be entered by the customer directly. If the customer asks Sam’s Custom Tech to enter credentials or assist with account access, that authority is limited to the requested service or closely related troubleshooting. Sam’s Custom Tech does not store passwords or user account credentials.

Fees, callout charges, labour, parts and other costs are payable as quoted or invoiced. Overdue invoices may result in suspension of further work.

Sam’s Custom Tech may delay, limit or decline service where ownership, authority, safety, access or payment issues prevent the work from proceeding reasonably.

Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot be excluded under Australian Consumer Law or other applicable law.

These terms may be updated from time to time for future bookings and future services.

Operating Hours

Our standard operating hours are:

• Monday to Friday: 9:00 AM – 4:30 PM

• Weekends and Public Holidays: Closed

We currently do not offer after-hours or emergency support services.

Service Guarantee

We are committed to:

• Understanding your unique situation during the consultation phase.

• Communicating effectively and delivering solutions that meet or exceed your expectations.

• Promptly informing you of any unforeseen events that may affect the service process and discussing any necessary changes to the plan.